Careers at CNPS: Registration Administrator (Bilingual)


Registration Administrator (Bilingual)

Permanent, full-time position

(Shifts Monday to Friday, 9:00 AM to 5:00 PM or 10:00 AM – 6:00 PM)

As a Bilingual Registration Administrator with the Canadian Nurses Protective Society (CNPS), you will have the opportunity to leverage your 3 plus years of experience in customer service and office administration.  The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada.  Working to deliver products and services designed for nurses is personally and professionally rewarding. With CNPS, you will enjoy a dynamic work environment and a rewarding career that lends itself to a balanced lifestyle, full benefits including pension. Interested? Learn more by reading about the position details here below:

KEY RESPONSIBILITIES:

  • Expertly answer customer service inquiries about CNPS services by phone and email, registering visitors, processing mail and updating periodicals.
  • Qualify incoming requests received by telephone, email or fax, including verifying eligibility, entering data into the system and allocating work to legal advisors and staff.
  • Proficiently administer applications and renewals, and process electronic and manual payments.
  • Provide accurate information and online user support to assist nurses with the registration process.
  • Prepare and send the appropriate correspondence and registration documents to nurses and staff.
  • Collaborate with members of the management team to develop and refine registration and administrative processes.
  • Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.
  • Update and maintain accurate database records. Organize and file hardcopy and electronic information.
  • Perform other administrative duties as required.

REQUIREMENTS: 

  • Fluently bilingual in both official languages (written and oral)
  • Three or more years of experience working in customer service, technical support and/or providing office support
  • Completed certificate or degree preferably in business administration, accounting, information technology or law
  • Experience using databases or customer management systems
  • Highly proficient in MS Word, Excel and Outlook
  • Experience working with health professionals would be considered an asset

KEY COMPETENCIES: 

  • Exceptional customer service, writing and interpersonal skills
  • Highly organized, detail-oriented and the ability to meet tight deadlines
  • Comfortable working in a dynamic and collaborative team environment
  • Able to multi-task and set priorities day-to-day
  • Professional, discreet and self-motivated

This is a permanent, full-time position with a competitive compensation package and comprehensive benefits, including pension.  For confidential consideration, please promptly email your cover letter and resume quoting “Registration Administrator” in the subject line to hr@cnps.ca.

 

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